Job
Descriptions
(back
to QI job descriptions)
State
Quality Improvement Manager
Location: North East United States
Purpose:
To develop, implement, and monitor the Quality Improvement Process, (QIP) for
all offices of the agency throughout the state by holistically examining the
provided services.
Goal:
Through the QIP, the agency will be able to provide cost efficient therapeutic
services that increase positive outcomes and consumer satisfaction while
continuing to comply with all county, state and federal contracts and
regulations.
Primary Duties and Responsibilities:
Assist the Corporate office in the development, distribution and assessment of
consumer satisfaction surveys on an annual basis (internal and external
consumers). Provide respective Program Managers with specific results and
recommendations. Assist in the development of program office actions plans and
monitor progress
Review all internal and external complaints and grievances. Assist Program Managers in the development of action plans to address issues and monitor progress.
Strategize with Program Managers on techniques to improve group morale, implement incentive systems and retain valuable employees thus improving the quality of services provided.
Meet with direct staff (Clinical Coordinators and Supervisors) regularly to discuss ideas for improvement needs (invest them in the quality process). Organize staff retreats to ensure feedback opportunities between management at all levels and staff (participative leadership).
Maintain a statewide newsletter to recognize staff and improve communication in regard to quality issues and risk management.
Assess the current services provided, the efficacy of those services and the possibility for expanded or new services to meet the needs of the consumer.
Act in cooperation with the corporate Clinical Trainer and State Director of Training to access resources for clinical education purposes for both new and current staff and Mentors (identify orientation needs and encourage and motivate both professional and personal growth).
Participate in the Northeast Region Quality Assurance Network and associated workgroup/committees.
Maintain an up to date knowledge of the policy and procedures (Agency Operating Documents) and Corporate Quality Improvement Plan as mandated by the corporate office.
Assist the offices of the agency in developing state specific policies in addendum to the Corporate Operating Documents.
Assess current practices and policies of individual sites to create documentation standardization and best practice guidelines across the state. Facilitate statewide workgroups to address these topics.
Develop, implement and apply evaluation techniques to the agency programs in terms of compliance to establish guidelines and standards within Pennsylvania and the National Agency (i.e. OMA Program Description Compliance Review, MOD Self Study Assessment).
Seek opportunities to benchmark the agency's quality status against other agencies with similar services and programs.
Assist in the development of Quality Assurance practices such as record reviews in each office.
Make recommendations to improve compliance with standards; provide direct technical assistance and training as needed.
Prepare and maintain routine reports (i.e. monthly site visit reports, monthly Program manager review meeting reports, quarterly Q.I. report, annual Q.I. report) documentation evaluation and monitoring activities.
Identify trends and resulting needs for staff and agency continuing education based on monthly reviews of Incident Reports.
Work with Medicaid, MCOs, and state licensing representatives to maintain knowledge of requirements and changes to standards.
Ensure compliance with state and corporate licensing regulations through quarterly utilization review of consumer charts and agency files.
Attend Licensing Survey exit interviews when possible.
Actively participate in statewide
management meetings.
